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Home Customer consultant  Customer Policy

Goods return policy

Goods return policy

26/10/2022 12:41

I) Conditions of return:

Available products:

– 1 for 1 exchange if the customer finds an error caused by the manufacturer or the product does not match the description on the website.

Returned products must meet the following conditions:

– Products are still within the return period: 7 days from the date of receipt of the product, based on the date on the Value-Added Invoice or on the Payment Receipt

– The product has quality problems or is not the right color, size, style and material specified in the contract or the description of MASTA INTERIOR on the website.

We do not accept returns in cases where the customer has arbitrarily repaired or the error is caused by the customer's use process.

​​II) Refund method and handling fee:

Masta Interior will support you to return and exchange  without any additional costs when the problem of Returning goods is caused by us.

- Charge for shipping when the problem of Returning the goods comes from the customer's side.

- Refund method:

+ For orders paid by bank transfer: Masta  Interior  will conduct a refund by transfer method after receiving the returned products from the Customer.

+ For orders paid by cash collection: Masta  Interior  will process the refund by transfer to the account number provided by the Customer after receiving  the returned product from the Customer.

- Refund time: 3-5 working days.

In case you have not received the money, you can contact the bank to check the transaction.

Please contact the Warranty department for further support: Hotline: 0988 790 510- 0913545299

 
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